Privacy Policy

Last Updated: 7 March 2025

1. Introduction

Welcome to The Flying Fish Company (“we,” “us,” “our”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, www.theflyingfishcompany.co.uk (“Website”).

By using our Website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Website.

For any privacy-related questions, contact us at:
📧 Email: helen@theflyingfishcompany.co.uk

2. Information We Collect

We may collect and process the following types of personal data:

(a) Information You Provide Directly

  • Contact details (e.g., name, email address) when you fill out a contact form or sign up for updates.

  • Payment information (if purchasing a service) – securely processed via third-party payment providers.

  • Any other information you voluntarily provide.

(b) Information We Collect Automatically

When you visit our Website, we may collect:

  • Cookies & Tracking Data: IP address, browser type, device information, and pages visited (see our Cookie Policy for details).

  • Analytics Data: Collected via Google Analytics to improve website performance.

(c) Third-Party Data Collection

We may receive data from social media platforms or advertising providers if you engage with us on those platforms.

3. How We Use Your Information

We use your data for the following purposes:

✅ Providing Services: Responding to enquiries and processing transactions.
✅ Improving User Experience: Analysing website traffic and usage.
✅ Marketing & Communication: Sending newsletters and promotional content (only with your consent).
✅ Legal & Security Purposes: Preventing fraud and complying with UK laws.

We do not sell or rent your personal data.

4. Legal Basis for Processing Data (UK GDPR Compliance)

We only process personal data under these legal bases:

  • Consent: When you opt into marketing emails or accept cookies.

  • Contractual Necessity: When processing a purchase or responding to an enquiry.

  • Legal Obligation: If required by UK law.

  • Legitimate Interests: For website analytics and security.

5. How We Store & Protect Your Data

We take appropriate security measures to protect your personal data from unauthorised access, disclosure, or loss.

📌 Data Storage:

  • Stored securely on our website’s servers and trusted third-party platforms (e.g., email marketing services).

  • Payment data is not stored by us but handled securely by third-party payment processors.

📌 Data Retention:

  • We only keep data as long as necessary for the purpose collected.

  • Marketing emails: You can opt out at any time via the unsubscribe link.

6. Your Data Protection Rights (Under UK GDPR)

You have the right to:

✅ Access – Request a copy of your personal data.
✅ Correction – Ask us to correct inaccurate data.
✅ Deletion (Right to be Forgotten) – Request deletion of your data unless legally required otherwise.
✅ Withdraw Consent – Opt out of marketing emails anytime via the unsubscribe link.
✅ Object to Processing – Restrict how we process your data in certain cases.
✅ Data Portability – Request your data in a structured format (e.g., CSV) and transfer it to another service if technically feasible.

📌 How to Exercise These Rights?
Contact us at helen@theflyingfishcompany.co.uk with the subject “Data Request”, and we will respond within one month.

7. Cookies & Tracking Technologies

We use cookies and tracking technologies to enhance your experience.

📌 Key Points:

  • Some cookies are essential for the Website to function.

  • Others (e.g., analytics cookies) require user consent.

  • Full details are in our Cookie Policy.

You can adjust cookie settings via your browser or the cookie consent banner on our Website.

8. Third-Party Links

Our Website may contain links to external sites. We are not responsible for their privacy policies. Please review their policies separately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

📌 Last Updated: 7 March 2025

10. Contact Us

For any questions about this Privacy Policy or your data rights, contact us at:

📧 Email: helen@theflyingfishcompany.co.uk
🌍 Website: www.theflyingfishcompany.co.uk